All Orders

All of our products are made to order. This ensures you will receive the freshest product possible.

All products will ship within 3 business days of receiving. *This is subject to change during busier times of the year, and will be updated here*

Domestic Shipping

We ship all of our USA orders via USPS Priority Mail. You can expect to receive your item within 3 business days from notice of shipment. Tracking will be sent to the email provided once your product has been shipped. Shipping times are estimated by the USPS.

International Shipping

We ship internationally via USPS International Priority Mail. You can expect to receive your order within 10 business days from notice of shipment. Buyers are responsible for any customs and import taxes that may occur. We can not be held responsible for any delays due to customs.

During warmer months, we advise against shipping certain temperature sensitive products that can potentially melt during transit. While we can take precautions such as ice packs to keep items cool, we can not guarantee a perfect product. We will send an email to double check, and advise other options such as quicker shipping options.

Tracking will be sent to the email provided once your product has been shipped. All shipping times are estimated by the USPS.

Damaged | Lost | Incorrect

We pack all of our items with love and care, but understand things happen.

If any item does not arrive, is broken or is not the correct item ordered ( we all have bad days occasionally) , please contact us immediately so we can make things right. You can contact us via our Contact page.

Refunds | Returns

At this time we do not accept returns due to the nature of the product. Most refunds will be issued as store credit.  

We know that our products are a little more expensive and that for some people, spending this much money can be considered an investment. We want you to be absolutely happy with our products, and will do everything we can to ensure that you are satisfied.  

We offer smaller budget friendly Haiku sampler sets, so that you can try out our products before making a larger purchase. We offer these because we understand that you may have concerns about fragrance, effectiveness, or allergies. In our experience, the sampler sets provide anywhere from three days to several weeks worth of product in each sample.

Cancellations

Our products are made to order. This means that once we receive your order, we start processing it almost immediately. Should you need to cancel, please contact us via our contact page within 24 hours of ordering.